Frequently Asked Questions Regarding Rentals

Security Deposits must be paid via Credit or Debit Card at the time of pick up. Once your leased items are returned, we process the deposit release within 24 hours to the payment method used. Most refunds are processed within 3-5 business days, however it can take up to 14 business days for the money to be reflected back in your account. El Paso Tool Rental has no control over the speed that your deposit reflects back in your account, as it depends on your own bank.

When renting a tool, we will ask for your driver license or ID card, and credit or debit card. We do not run a credit check, and the deposit you are required to pay will be based on the tier of the tool you are renting.

If you have an active lease with us and you will need to extend the term of the lease, please call our office at (915) 200-4554. We will process a payment over the phone for the extended lease. It's important that you call us to avoid being charged late fees.

For residential customers, we accept credit cards and debit cards only for rental items. Commercial Accounts are able to pay with cash, their commercial credit account (if available), or a credit or debit card. Items paid with cash will still need a valid credit or debit card on file for incidental charges.

All rented items are due back by the date and time on indicated on your equipment lease. Items that are not returned or extended by that time will accrue a $75.00 late fee. Late fees are assigned automatically in our system, and can not be waived, so it's important if your are going to be late to call ahead. We may be able to extend your lease by 30 minutes to avoid you getting charged a late fee. In addition, you will be charged a $75.00 late fee for each day that you keep the item beyond your lease's expiration date, for a maximum of 30 days. If after 30 days the item has not been returned to our office, we will consider the item lost, and you will be responsible for the full replacement value notated on your lease agreement, in addition to the accrued late fees.

Since we are closed on Sundays, items that would normally be due back on Sunday will require an additional $25 extended rental fee, and will be due back the following Monday. If you rent an item over the weekend (for example, a 2 day rental on Friday, or 1 day rental on Saturday), it's actually due back the following Monday giving you an extra day. The $25 extended rental fee covers the additional day. Please note: This applies to in-store rentals only, online rentals must choose either Saturday or Monday for a return date, and will be charged a full rental day.

We keep your credit card on file for incidential charges, such as late fees, cleaning fees, and lease extensions. Late charges may be automatically billed to your card on file in the event that your equipment is not returned by the time and date indicated on your lease agreement. This is why it's important to call us ahead of time should you need to extend your lease.

In the event that the equipment isn't working correctly, please call our office at (915) 200-4554, and we will attempt to troubleshoot the problem. In addition, instruction manuals for our equipment (when available) will be listed under the equipment's page on our website, and can be viewed, downloaded, or printed directly from our website.

To ensure that your equipment or tool functions correctly and as intended, please test or inspect all equipment prior to renting.

Important notice about gasoline engines:
Some of our equipment is powered by a gas engine. For safety reasons, we do not store equipment with gasoline in the tanks, and even though every attempt is made to provide you with gasoline in the engine when you rent, due to limited supply on hand, it may not always be possible. As with any engine, please check oil and fluid levels (where applicable) prior attempting to start the engine.

We do request that you return your items in the same condition that they were given to you. Please make a reasonable attempt to clean the equipment prior to returning it. Excessively dirty or soiled equipment may require us to charge you an additional $45 cleaning fee, for our time spent cleaning the equipment on your behalf.